Sunday, December 09, 2007

I Don't Mean to get off on Another Rant Here, but...



Last winter I pulled into a Krystals for a couple bite size burgers and a warm cup of coffee on a cold day. I ordered and the employee responded "we're out of coffee". I said "oh no problem. I'm dining in, I'll wait while you make a fresh pot." The gal then said "well we'll only make decaf." And I thought to myself "it's cheap! What I'll pay for one cup will cover the expense of the whole pot!" I finally got my cup of coffee and noted the corporate gripe line number on the door on my way out. I made the call and Kudos to Krystal corporate. Someone actually called me back and sent me a coupon for free food.

But it's not just Krystals. I have discovered its a trend. Despite it being below 50 degrees outside, a lot of places that normally serve coffee decide they don't need to have any made after breakfast. Come on folks as the mercury drops people get chilled and don't want to drink iced drinks with their meal. Its not rocket science here.

What brings this back to mind it yesterday my wife and I stopped to get a slice of pizza while out Christmas shopping. We popped into one of our favorite pizza places and ordered. I asked the server "do y'all have any coffee". And I got this puzzling response, "I don't know. If Anthony was working we would." She goes to the kitchen and comes back to report they don't have any coffee. Ok, so the initial response indicated to me they own a coffee maker since Anthony makes coffee when he works. So, why wouldn't someone be motivated to say "I'll make a fresh pot and we'll bring you out a cup in a few minutes"??? Instead she just eliminated the option.

Come on folks a little customer service isn't too much to ask is it? Considering how much food is tossed out over the course of a day in most establishments, it can't be too much to ask to make a pot of coffee for a customer requesting a cup. When winter rolls in the sell of warm beverages typically increases unless the servers refuse to accomodate. If you go an inch out of the way, the customer will come back. It's a pretty novel idea :)

5 comments:

AaroN said...

I found this a worthy rant, although I admit when this occurs I just locate the nearest Fivebucks.

dru_satori said...

Unfortunately, Customer Service is largely dead in most of the US. It used to be that even in the worst environments, southern hospitality would kick in and someone would take care of it in the name of doing the right thing.

Unfortunately, when it comes to the service industries like food, convenience stores, there aren't enough native english speakers filling the jobs to even have that fill.

Personally, I've gone to treating poor service with the same mindset. If you treat me poorly, I'll find your manager and explain why they will no longer get any of my business.

Perhaps it's time for a poor service website where you can post about your service experiences and let other know to stay away...

KT Did said...

Isay the customer is always right. Being cold out, it is normal for some "hot fresh" during the day. Complaining does work.
On another note, I think I will use my duffel bag I use for my Deluxe for the extra helmet and just stuff to carry. It hooks onto the seat and around the license plate. I take it on trips --should work towing around the helmet. I will let you know...
I do wear gloves, by the way--always... I am a crazee one for different styles--it's a girl thing:)

Allen Madding said...

KT - did you get the high exhaust heat thing worked out? I was glad my 05 King doesn't seem to have the issue as my knee is really near the pipe.

Enjoy the California riding!

irondad said...

A little customer service?

Sounds like most places are trying to provide as little as anybody!