Wednesday, March 06, 2013

Ever Wished Your Insurance Agent Would Just Freaking Listen to You?

Ever wished your insurance agent would just freaking listen to you? I sat and had a conversation with Van Baird at Van Baird State Farm Agency several weeks ago after having applied for insurance for our nonprofit. It was an enjoyable conversation and I could tell that he was genuinely interested in supporting our cause.
Van Baird (photo: Van Baird)
Van Baird State Farm Agency

Little did I know how well he was paying attention. The underwriters contacted him and said they were not going to be able to write the policy. When he inquired why, the explained that Feed the Hungry Forsyth, Inc. transported food and they were concerned about the liabilities if someone got sick from eating some of the food. Because Van had paid attention during our conversation, he knew that the Bill Emerson federal Good Samaritan Food Donation law and State of Georgia Good Samaritan Food Donation laws protect us from these kinds of liabilities (as they also protect restaurants donating food). Without even calling me, he was able to resolve the situation and point the underwriters to what they needed to research.

Was he just trying to save his commission? No. I don't think so at all. I believe he genuinely wants to help and listens to his customers carefully. THAT is a good neighbor!

3 comments:

RichardM said...

Nice that you actually found a competent agent and he looks young enough to be in business for a while. But did they agree to cover your organization?

Van Baird said...

Richard,

I'm flattered that you think this almost 43 year old guy looks so young. :-) I do look forward to growing old with my clients though.

I am happy to report that we were able to issue the coverage. Knowing Allen, this post would've been very different in tone had we not. He's the best!

Regards,
Van

Allen Madding said...

Wow...he seems to be getting to know me...a different tone, indeed :)